01 Introduction and Scope of This Policy
Welcome to the 4dgang Privacy Policy. This document explains how this leading Malaysian online casino platform collects, processes, stores, and protects your personal data when you use our services at 4dgang.fun.
This Privacy Policy applies to all users of the 4dgang platform, including website visitors, registered players, and any individual who interacts with our platform through our website, mobile app, or any official communication channels.
By registering or using the 4dgang platform, you consent to the collection and processing of your personal data as described in this policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our platform.
Important Note: This Privacy Policy may be updated from time to time. We will notify you of any significant changes via a notice on the platform or by email registered to your account.
02 Types of Personal Data We Collect
4dgang only collects data that is strictly necessary to provide a safe, fair, and quality service to players in Malaysia. We do not collect information that is excessive or irrelevant to the operation of our platform.
Data You Provide Directly
- Registration Information: Full name, date of birth, email address, phone number, username, and password set during account registration.
- Profile Information: Residential address, state, and postcode as updated in your account profile.
- KYC Documents: Copies of your identity card (MyKad), passport, or other identity documents requested during the identity verification process.
- Financial Information: Bank account or digital wallet details (Touch 'n Go, GrabPay) registered for deposit and withdrawal purposes. We do not store credit or debit card information directly.
- Communications: Records of conversations with our customer support team via Live Chat, email, or other channels.
Data Collected Automatically
- Device Data: Device type, operating system, phone model, and app version in use.
- Network Data: IP address, internet service provider (ISP) name, and general geographic location (state or city).
- Session Data: Login times, session duration, pages visited, and actions performed within the platform.
- Game Data: Wagering history, game types played, wins and losses, and bonus activity.
- Cookies and Tracking Technologies: Session cookies, preference cookies, and web analytics to enhance the user experience.
| Data Category |
Purpose of Collection |
Retention Period |
| Registration Information |
Identity verification and account management |
Throughout active account + 5 years |
| KYC Documents |
Legal compliance and fraud prevention |
Minimum 5 years from the date of registration |
| Financial Data |
Processing of deposits and withdrawals |
7 years (financial audit requirements) |
| Game Data |
Account management and customer support |
2 years from transaction date |
| Technical Logs |
Security and troubleshooting |
90-day rolling |
03 How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. 4dgang does not process personal data for purposes unrelated to platform operations without first obtaining your consent.
Primary Purposes of Data Processing
- Account Management: Creating and maintaining your account, processing secure logins, and managing your profile settings.
- Transaction Processing: Processing deposits, verifying withdrawals, and maintaining accurate financial records.
- Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), identity verification (KYC), and financial reporting requirements.
- Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on your account.
- Service Improvement: Analysing usage patterns to improve platform functionality, loading speed, and the overall player experience.
- Service Communications: Sending account-related notices, policy updates, security information, and responses to your support enquiries.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of potential gambling problems and offering appropriate assistance.
Marketing Communications
We may send you promotional information, bonus offers, and platform news via email or in-app notifications — but only if you have consented to receive such communications. You may withdraw this consent at any time through the notification settings in your account.
We Will Not: Using your data for discriminatory profiling, selling your information to third-party advertisers, or making automated decisions that significantly affect you without human review.
04 Data Sharing with Third Parties
4dgang does not sell players' personal data to anyone. However, to operate the platform, we may need to share certain information with selected and trusted business partners under the limited circumstances described below.
Categories of Third Parties Involved
- Payment Processors: Transaction information is shared with approved payment processors (such as FPX gateways, DuitNow, and digital wallet providers) solely to enable secure deposit and withdrawal processing.
- Game Providers: Wagering data and gaming activity may be processed by third-party game platform providers that supply the slots, Live Casino, and sports products available on 4dgang.
- Identity Verification Services: Third-party KYC service providers may process your identity documents during the account verification process.
- Legal Authorities: 4dgang may be required to disclose user information to government authorities or law enforcement when mandated by a court order or applicable law.
- Analytics Services: Anonymized usage data may be processed by web analytics tools for platform improvement purposes.
Third-Party Protection: All third parties we work with are required to comply with strict data security standards and are only permitted to use your data for contractually specified purposes. They are not allowed to use your data for any other purpose.
05 Cookies and Tracking Technologies
The 4dgang platform uses cookies and similar tracking technologies to enhance website functionality, remember your preferences, and deliver a smoother, more personalized gaming experience.
Types of Cookies We Use
- Essential Cookies: Required for core platform operations such as login authentication, session management, and security. These cookies cannot be disabled.
- Preference Cookies: Saving your language settings, time zone, and display preferences so you don't have to reconfigure them on every visit.
- Performance Cookies: Gathering information on how you use the platform (most frequently visited pages, time spent) to help us improve design and functionality.
- Analytics Cookies: General usage data used to understand overall traffic trends and user patterns without identifying individuals.
Managing Your Cookies
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality, including the ability to stay logged in or remember your preferences.
Third-Party Cookies: Some game providers or analytics tools integrated into our platform may also place their own cookies. The use of such cookies is subject to the respective provider's privacy policy.
06 Data Security and Protection Measures
Protecting your personal data is 4dgang's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.
Technical Security Measures
- 256-bit SSL/TLS Encryption: All communications between your browser and our servers are protected with industry-standard encryption protocols.
- Stored Data Encryption: Sensitive information such as passwords and financial details is encrypted in our database using robust hashing algorithms.
- Multi-Layer Firewall: Our servers are protected by a firewall system configured to detect and block suspicious traffic.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of security to their accounts.
- Regular Vulnerability Scanning: Our security team conducts regular penetration testing and vulnerability scanning to identify and patch any system weaknesses.
- 24/7 Activity Monitoring: Our automated monitoring system operates around the clock to detect any unusual activity or unauthorized access attempts.
Organisational Measures
- Access to user data is restricted to staff who require it to perform their duties (principle of least privilege).
- All staff who handle personal data undergo comprehensive data security training.
- Clear incident response procedures are in place to address any data breaches quickly and effectively.
Data Breach: In the event of any security incident affecting your personal data, 4dgang is committed to notifying you within a reasonable timeframe and taking immediate action to minimise any potential harm.
07 Your Rights as a Data Owner
You have certain rights regarding your personal data held by 4dgang. We respect these rights and provide straightforward mechanisms for you to exercise them.
4dgang Player Rights List
- Right of Access: You may request a copy of all personal data we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete information held in our records.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations to retain specific records.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: You may request that we transfer your personal data in a machine-readable format to you or a party you designate.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact our customer support team via Live Chat 24/7 or email at [email protected]. Your request will be processed within 30 days of receipt.
08 International Data Transfers
In some cases, your personal data may be processed or stored on servers located outside Malaysia — primarily by gaming service providers or cloud infrastructure providers we use. When this occurs, 4dgang ensures that such data transfers are protected by adequate safeguards.
Safeguards for International Transfers
- Data transfers are only made to countries or entities that provide an equivalent or higher level of data protection.
- Standard data transfer agreements are applied where necessary to ensure your data receives consistent protection.
- All foreign service providers are required to comply with 4dgang's security and privacy policies through binding contractual terms.
09 Children's Privacy
4dgang is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a child has registered on our platform, please contact us immediately at [email protected].
10 Policy Updates and How to Contact Us
4dgang reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or new technologies we adopt.
When we make significant changes, we will notify you via a prominent notice on the platform or by email registered to your account before the changes take effect. Continued use of the 4dgang platform after such notice constitutes your acceptance of the latest version of this Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, don't hesitate to reach out to us:
- Email: [email protected]
- Live Chat: Available 24/7 on the 4dgang platform
- Target Response Time: Within 2 business days for privacy-related inquiries
Last Updated: This Privacy Policy was last updated on January 2026. This version supersedes all previous versions.